AI Customer Service for E-commerce Stores
AI Customer Service for E-commerce Stores
Shopping assistant, product recommendations, FAQ and order tracking.
AI Customer Service for E-commerce Stores
Shopping assistant
Shopping assistant, product recommendations, FAQ and order tracking.
24/7
response
More
qualified requests
Auto
follow-up
Automation pulse
active workflow
Capture
Qualify
Route
Follow up
Problems We Solve
Remove the bottlenecks that stop prospects and customers from moving forward.
Shopping assistant, product recommendations, FAQ and order tracking.
Slow response times
Manual coordination
Repetitive questions
Missed opportunities
Solution
AI automation built around the way your customers already communicate.
Product Recommendation Engine
FAQ Chatbot
WhatsApp Customer Support
Order Tracking Assistant
Benefits
Clear business value from automation that works all day.
Faster response
Better customer experience
Reduced administrative workload
More organized workflows
For stores with high-volume pre-sale and order questions
Designed for retailers on Shopify, WooCommerce or custom commerce platforms that need consistent product guidance, order information and support across web and messaging channels.
The assistant reads approved commerce data and can trigger only the actions permitted by your systems and support policies.
- Commerce platform, product catalogue and pricing
- Inventory, ERP or product-information systems
- Order tracking, fulfilment and courier APIs
- Help desk, CRM, website chat and WhatsApp Business
Features
Everything needed to launch, measure and improve your AI workflow.
Website and WhatsApp flows
Request capture and routing
Automated reminders
Human handoff rules
Practical answers
What teams ask before they start
How do you keep prices and stock accurate?
Answers are grounded in the designated catalogue and inventory sources. When fresh data is unavailable, the assistant avoids a definitive claim and offers a supported next step.
Can it handle returns and order changes?
It can explain approved policies, collect the required details and, where APIs and permissions allow, start a return or change workflow. Exceptions are handed to the support team.
Will customers still reach a human agent?
Yes. Handoff can be triggered by customer request, low confidence, sentiment, order value, policy exception or another business rule, with the conversation context attached.
How long does implementation take?
We confirm the schedule after a short discovery. The main variables are integration access, data readiness, approval and security requirements, and whether the first release is a focused pilot or a broader production rollout.
How much does an AI automation project cost?
Cost depends on the channels, integrations, workflow complexity, security requirements and ongoing support. The ClarixPro estimator gives a starting range; we validate access, risks and deliverables before issuing a firm proposal.
Next step
Request a Demo
Shopping assistant, product recommendations, FAQ and order tracking.